Billing

The Billing section allows you to manage your MinuteMail subscription, update payment methods, view invoices, and modify billing information. MinuteMail uses Stripe for secure payment processing.

Accessing Billing

1. Click the profile menu in the top-right corner
2. Select Billing from the dropdown menu
3. You’ll be redirected to the Stripe Customer Portal

Billing Portal Overview

The Stripe-powered billing portal provides a secure interface for managing all aspects of your subscription.

Current Subscription Section

Displays your active plan details:

• Plan Name - e.g., “MinuteMail Team Subscription”
• Price - Monthly or annual cost (e.g., “$50.00 per month”)
• Next Billing Date - When your next payment will be charged
• Payment Method - Last 4 digits of card on file (e.g., “Visa •••• 4242”)
• Actions:
  • Update Payment Method - Change your card (via payment method icon)
  • Cancel Subscription - Downgrade or cancel your plan

Subscription Details

Your current subscription shows:

MinuteMail Team Subscription
$50.00 per month

Your next billing date is March 1, 2026.
Payment Method: Visa •••• 4242

Payment Methods

Viewing Payment Methods

The “Payment method” section displays:

• Card Type - Visa, Mastercard, Amex, etc.
• Last 4 Digits - For security, only last 4 digits shown
• Expiration Date - When the card expires
• Status - Whether the card is valid

Adding a Payment Method

1. Click Add payment method
2. Enter card details in the secure Stripe form:
   • Card number
   • Expiration date (MM/YY)
   • CVC security code
   • Cardholder name
   • Billing postal code
3. Click Add to save the new payment method

Updating Payment Method

1. Click the More options menu (⋯) next to your current card
2. Select Set as default to make it your primary payment method
3. Or select Remove to delete an old card

Supported Payment Methods

MinuteMail accepts:

• Visa
• Mastercard
• American Express
• Discover
• Other cards supported by Stripe

Billing Information

Current Billing Details

The billing information section shows:

• Name - Cardholder name
• Email - Billing contact email
• Billing Address - Street address, city, postal code, country

Example:

Name: Test User
Email: test@example.com
Billing address: 12345 US

Updating Billing Information

1. Click Update information
2. Modify any of the following:
   • Cardholder name
   • Billing email address
   • Billing address
   • Country
   • Postal code
3. Click Save to apply changes

Invoice History

Viewing Past Invoices

The “Invoice history” section displays all your past payments:

Each invoice shows:

• Date - When the payment was processed (e.g., “Feb 1”)
• Amount - Total charged (e.g., “$50.00”)
• Status - Payment status (Paid, Failed, Pending)
• Description - What was purchased (e.g., “MinuteMail Team Subscription”)

Downloading Invoices

1. Click on any invoice in the list
2. The invoice PDF will open in a new tab
3. Download or print for your records

Invoice Details

Full invoices include:

• Invoice number
• Billing period
• Line items with pricing
• Subtotal, tax, and total
• Payment method used
• Billing address

Subscription Management

Canceling Your Subscription

1. Scroll to the “Current subscription” section
2. Click Cancel subscription
3. Follow the prompts to confirm cancellation
4. Your access continues until the end of the current billing period
5. After cancellation, your account downgrades to the Free plan

Reactivating After Cancellation

If you canceled but haven’t reached the end of your billing period:

1. Return to the billing portal
2. Click Reactivate subscription
3. Your plan will continue without interruption

Changing Plans

To upgrade or downgrade your plan:

1. Navigate to the Pricing page
2. Select your desired plan
3. Follow the checkout process
4. Changes take effect immediately (upgrades) or at next billing cycle (downgrades)

Billing Cycles

MinuteMail offers two billing options:

Monthly Billing

• Charged once per month
• Standard pricing
• Can cancel anytime

Yearly Billing

• Charged once per year
• 20% discount compared to monthly
• Savings example:
  • Team Plan: $470/year vs $588/year (save $118)
  • Pro Plan: $144/year vs $180/year (save $36)

Understanding Charges

First Charge

When you subscribe:

• You’re charged immediately for the first billing period
• Prorated if upgrading mid-cycle

Recurring Charges

• Automatic on your billing date
• Email receipt sent after each payment
• No action required if payment method is valid

Failed Payments

If a payment fails:

1. Email notification sent immediately
2. Automatic retry after 3 days
3. Second retry after 7 days
4. Final attempt after 14 days
5. Subscription canceled if all attempts fail

To avoid service interruption:

• Update your payment method immediately
• Ensure sufficient funds are available
• Check that card hasn’t expired

Security and Privacy

MinuteMail partners with Stripe for secure payment processing:

• PCI DSS Compliant - Stripe handles all sensitive card data
• Encrypted Transmission - All data sent over secure SSL/TLS
• No Card Storage - MinuteMail never stores your card details
• Tokenization - Only secure tokens are stored

Your card information is never visible to MinuteMail staff.

Refund Policy

• Monthly Subscriptions - Prorated refunds for unused time
• Annual Subscriptions - Partial refunds based on unused months
• Contact Support - Email support for refund requests

Tax Information

• Sales Tax - Applied based on your billing address
• VAT - EU customers charged applicable VAT
• Tax ID - Add your business tax ID in billing information

Billing Support

For billing questions or issues:

1. Check the Stripe Billing Help
2. Contact MinuteMail support with invoice questions
3. Dispute charges directly with Stripe if needed

Common Billing Questions

When is my card charged?

On your billing date each month/year, as shown in the billing portal.

Can I change my billing date?

Contact support to request a billing date change.

What happens if I exceed my quota?

API calls are blocked after daily limit. Upgrade plan for higher limits.

Do unused resources roll over?

No, quotas are based on current plan and reset appropriately.

Can I get a receipt for my payment?

Yes, receipts are emailed automatically and available in invoice history.